Delivery & Return Policy
We deliver all your favorite K-pop goodies exclusively within the UK!
Free Shipping Perk
Enjoy Free Standard Shipping on all UK orders of Ā£100 or more! No code needed; the discount will apply automatically at checkout.
1. Shipping & Processing Times
In-Stock Items: Orders are typically processed and dispatched within 1ā3 business days after payment confirmation.
Pre-Order Items: If your order contains a pre-order item, the entire order will ship only when the pre-order item arrives at our warehouse. Estimated arrival dates are listed on the product page. If you want in-stock items sooner, please place separate orders.
UK Shipping Methods & Estimates
For orders under Ā£100, shipping costs are calculated dynamically at checkout based on parcel weight and dimensions. Below is a starting reference guide for a standard-sized order (~1kg / single album):
| Courier Service | Delivery Type | Est. Time | Price (<Ā£100) | Price (ā„Ā£100) |
|---|---|---|---|---|
| InPost Locker | Locker-to-Locker | 2ā3 days | Ā£1.99 | FREE |
| Royal Mail Tracked 48 | Reliable Home Delivery | 2ā3 days | Ā£3.65 | FREE |
| Royal Mail Tracked 24 | Express Home Delivery | 1ā2 days | Ā£4.65 | Unavailable |
*Note: For orders qualifying for Free Shipping, you can choose either InPost Locker or Royal Mail Tracked 48.
2. Returns & Exchanges Policy
Return Window
In accordance with UK consumer rights, you have 14 days from the day your package was delivered to request a return or exchange.
Eligibility Criteria
- Completely unopened and sealed in its original plastic wrap/packaging.
- Albums must include all original inclusions (photocards, posters, lyric books, etc.) intact.
Non-Returnable Items
- Opened albums or merchandise (due to the nature of collectible random inclusions like photocards).
- Items purchased during a clearance sale or marked as "Final Sale".
- Digital codes or items with scratched-off QR codes.
3. Damaged, Defective, or Incorrect Items
š¦ Outbox Disclaimer
The outer casing (outbox) is strictly for protecting the product inside. Minor packaging dents, scratches, or discoloration that occur during transit from Korea or within the UK do not qualify for a refund or exchange if internal contents are undamaged.
šØ IMPORTANT: Unboxing Video Requirement
To claim a refund or replacement for damaged, missing, or incorrect items, you must provide a continuous, unedited unboxing video.
- The video must clearly show the shipping label before opening.
- It must show the box being opened and the item being inspected in one seamless take.
- Without a valid unboxing video, we cannot process claims for damages or missing items.
4. How to Initiate a Return or Claim
- Email our support team at support@kpopkungkung.co.uk within 14 days of delivery.
- Include your Order Number and the reason for the return.
- If claiming damage or a missing item, attach your unboxing video or a link to it.
- Once approved, we will provide you with return instructions and address.
*Customers are responsible for return shipping costs unless the return is due to a K-pop KungKung error (damaged/incorrect item). If a return causes your original order total to drop below Ā£100, the standard shipping fee may be deducted from your refund.
5. Refunds
Once we receive and inspect your returned item, we will send you an email notification. If approved, your refund will process automatically to your original method of payment within 5ā10 business days, depending on your bank or card issuer.
Need Help?
Have questions about your order? Reach out to our customer service crew at support@kpopkungkung.co.uk. We're always happy to help!